Information for Owner/Operators/Employers:
Mandatory Face Coverings

Lasted Edited/Reviewed: 4:03 p.m., August 3, 2021

Any person (including those who have been fully vaccinated) who enters an indoor area of a business or organization, or a vehicle operating as part of a business or organization, in the province of Ontario is required by Orders currently in force under the Reopening Ontario (A Flexible Response to COVID-19) Act to wear a face covering/mask with limited exemptions. This requirement applies to both members of the public and employees. All persons must wear a face covering when entering or remaining in the indoor public space of any establishment, transit vehicle, or commercial vehicle.

To accommodate members of the public who quality for an exemption and are not able to wear a face covering, you are encouraged to offer online ordering and delivery services.  Following these public health measures is the safest approach, especially to prevent the spread of any COVID-19 variants of concern.

In addition to the requirements for employees under the Reopening Ontario Act, there are also requirements for employers under the Occupational Health and Safety Act (OHSA). Employers must take every reasonable precaution to protect the health and safety of workers. This includes protecting workers from hazards posed by infectious diseases. This means your staff must wear a face covering in any area accessible by the public, or in any area reserved for employees only where physical distancing of 2 metres cannot be maintained at all times.

For any staff member who may come within 2 metres of another person who is not wearing a mask (either general public or another staff member), and is not separated by an impermeable barrier, the requirement to wear a face covering changes to a requirement to wear Personal Protective Equipment (PPW)>  PPE consists of a medical grade mask and eye protection.  There are no exemptions for this requirement.  Click here to learn more about PPE.

Please use the resources below and the information in the Frequently Asked Questions to ensure your business/workplace is compliant with the mandatory requirements.


Employee Training Material


Need more assistance?

Do you have a question about face coverings that wasn’t answered on this webpage or in the FAQs for Owners/Operators? Use the form below to submit your question. We will respond as soon as possible and the questions received will be added to the FAQs document. You can also contact Peterborough Public Health at 705-743-1000 weekdays, between 8:30 a.m. and 4:30 p.m.

Do you have a question about face coverings that wasn’t answered on this webpage? Use the form below to submit your question.