covid 19 virus

COVID-19 – Reporting Complaints

Last Edited/Reviewed: 8:20 am., February 16, 2021

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Complaints Relating to Travellers and the Quarantine Act
Complaints Relating to Non Travellers who should be Self Isolating
Complaints Relating to Social Gatherings
Complaints Relating to Masks (Face Coverings)
Employee Occupational Health and Safety Concerns
Resources for Businesses and Workplaces
Zero Tolerance
Complaints/Concerns relating to COVID-19 Public Health Measures

Complaints Relating to Travellers and the Quarantine Act

All travellers entering Canada must follow the requirements outlined in the emergency orders created under the Quarantine Act. Unless exempt from border restrictions, all persons travelling into Canada are required to quarantine or isolate for a period of at least fourteen (14) days.

If you have complaints or concerns related to the Quarantine Act, do not call 911. Provincial and local police are enforcing the Quarantine Act.

  • Peterborough Police Service non-emergency line: 705-876-1122
  • Ontario Provincial Police non-emergency line: 1-888-310-1122

Mandatory Quarantine Information for Travellers Without Symptoms

Mandatory Isolation Information for Travellers With Symptoms

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Complaints Relating to Non-Travellers who should be Self-Isolating

On April 20, 2020 the Medical Officer of Health for Peterborough Public Health issued a Class Order to all persons residing or present in the City and County of Peterborough. Subject to conditions identified in the Order, the following individuals are required to self-isolate:

  • Anyone identified as a person diagnosed with COVID-19;
  • Individuals who have the signs and symptoms of COVID-19, have been tested for COVID-19 and are awaiting the results of their test;
  • Those who have symptoms of COVID-19; or
  • Individuals who are a close contact of a person identified in the points above.

A close contact is a person who is caring for or living in the same household with someone who has COVID-19 or is otherwise identified as a close contact by Peterborough Public Health.

If you have questions or concerns about the Class Section 22 Self-Isolation Order, please see the options for reporting complaints related to COVID-19 public health measures.

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Complaints Relating to Social Gatherings

  1. Reg. 364/20: Rules for Areas in Stage 3 outlines the limitations on social gatherings. Current limits for private, unorganized social gatherings are limited to household members only or 10 people outdoors. Report concerns related to social gatherings to local or provincial police using the non-emergency number. Do not call 911!  
  • Peterborough Police Service non-emergency line: 705-876-1122
  • Ontario Provincial Police non-emergency line: 1-888-310-1122

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Complaints Relating to Masks (Face Coverings)

Masks and face coverings are one of the many public health measures used to prevent and control the spread of COVID-19 in our community. They are mandatory for indoor settings. However, some people are exempt from wearing a mask or face covering according to O. Reg. 364/20: Rules for Areas in Stage 3. Persons responsible for a business or establishment are expected to ask patrons to put on a mask prior to entry, but are not permitted to ask for proof of exemption. Please note that the applicable public health legislation does not prohibit a private business from implementing a mask policy that is more rigorous than the provincial requirements.

Complaints regarding individuals not wearing a mask or face covering in an indoor setting will be reviewed by Peterborough Public Health, however, please note that not every person is required to wear a mask or face covering under provincial law. If you have complaints or concerns related to mask use, you are encouraged to speak to the person responsible for the business or establishment. You may also review the options for reporting complaints and concerns relating to COVID-19 public health measures.

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Employee Occupational Health & Safety Concerns

If you have COVID-19 concerns or questions about your workplace please call:

  • Ministry of Labour, Training and Skills Development’s Health and Safety Contact Centre at 1-877-202-0008.

Additional resources have been developed for various sectors by the Ministry of Labour, Training and Skills Development, which can be found here.

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Resources for Businesses and Workplaces

Businesses and workplaces that have questions about the Reopening Ontario (A Flexible Response to COVID-19) Act and the associated regulations can call Ontario’s Stop the Spread Business Information Line at 1-888-444-3659.

Businesses should also refer to the provincial COVID-19 response framework for keeping Ontario safe and open. Please also review our webpage dedicated to workplaces and for further information, contact the Peterborough Public Health COVID-19 hotline by calling 705-743-1000, or emailing covid19@peterboroughpublichealth.ca

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Zero Tolerance

Respect is a core value of Peterborough Public Health. This drives our commitment to professionalism and effective communication.

We are pleased to take your calls and emails but Peterborough Public Health has zero tolerance for anyone who uses profane, abusive or disrespectful language. Any such calls and emails will not be responded to, and where these messages include threats, police will be contacted.

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Complaints & Concerns Relating to COVID-19 Public Health Measures

Peterborough Public Health educates and consults with businesses, workplaces and establishments regarding the implementation of preventative, public health measures. Complaints received by our office regarding a lack of public health measures are prioritized and responded to, as appropriate. On-site inspections of establishments will be conducted, as necessary, by our public health inspectors.

If you have a complaint or concern about an establishment that is not following the appropriate public health measures for the prevention of COVID-19, you may consider one of the following options:

  • Report your concerns to the manager or owner of the establishment; often, persons responsible for the operation are unaware of the concern, and appreciate the information and opportunity to correct the issue;
  • Complete our online complaint form;
  • Call Peterborough Public Health at 705-743-1000 to speak with our COVID-19 hotline
  • E-mail covid19@peterboroughpublichealth.ca

Thank you in advance for sharing your concerns regarding the potential spread of COVID-19. For all complaints, we do ask for the complainant’s contact information in the event that additional information is required by the investigator. Please note that due to the high volume of complaints received, you will only be contacted by a member of our enforcement team if additional information is required. Our enforcement team strives to protect the identity of all complainants so that you can remain anonymous.

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