covid 19 virus

COVID-19 – Reporting Complaints

Last Edited/Reviewed: September 23, 2021 

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Complaints Relating to Travellers and the Quarantine Act
Complaints Relating to Non Travellers who should be Self Isolating
Complaints Relating to Proof of Vaccine Requirements
Complaints Relating to Social Gatherings
Complaints Relating to Masks (Face Coverings)
Employee Occupational Health and Safety Concerns
Resources for Businesses and Workplaces
Zero Tolerance
Complaints/Concerns relating to COVID-19 Public Health Measures


Complaints Relating to Travellers and the Quarantine Act

If you have complaints or concerns related to the Quarantine Act, do not call 911. Provincial and local police are enforcing the Quarantine Act.

  • Peterborough Police Service non-emergency line: 705-876-1122
  • Ontario Provincial Police non-emergency line: 1-888-310-1122

All travellers entering Canada must follow the requirements outlined in the emergency orders created under the Quarantine Act. Unless exempt from border restrictions, all persons travelling into Canada are required to quarantine or isolate for a period of at least fourteen (14) days.

Beginning at 12:01 a.m. on July 5, 2021, there are exemptions to the mandatory Federal Quarantine Act requirements for vaccinated travellers, who meet specific conditions. For more information visit: COVID-19 vaccinated travellers entering Canada – Travel restrictions in Canada – Travel.gc.ca.

Mandatory Quarantine Information for Travellers Without Symptoms

Mandatory Isolation Information for Travellers With Symptoms

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Complaints Relating to Non-Travellers who should be Self-Isolating

On June 23, 2021 the Medical Officer of Health for Peterborough Public Health updated the  Class Section 22 Order to all persons residing or present in the City and County of Peterborough. Subject to conditions identified in the Order, the following individuals are required to self-isolate:

  • Those who are diagnosed with COVID-19, either as a confirmed case or probable case;
  • Those who have symptoms of COVID-19, have been tested for COVID-19, and are awaiting the results of the test;
  • Those who, within the past ten (10) days, have had symptoms of COVID-19 but have not had a COVID-19 test since developing those symptoms;
  • Those who are a close contact of a person identified in (a), (b) or (c), even if they themselves do not have symptoms of COVID-19; or
  • Those who have been advised to self-isolate by Peterborough Public Health for any reason, including but not limited to, the reasons outlined above.

A “close contact” means a person who has been identified as a close contact by Peterborough Public Health or a person who had an exposure to a confirmed or probable case of COVID-19 during the case’s period of communicability. This includes household, community, and healthcare exposures as outlined in the Ministry of Health document, Management of Cases and Contacts of COVID-19 in Ontario, May 6, 2021 (or as current).

If you have questions or concerns about the Class Section 22 Self-Isolation Order, please see the options for reporting complaints related to COVID-19 public health measures.

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Complaints Relating to Proof of Vaccine Requirements

Beginning September 22, 2021, patrons will be required to show identification and proof of COVID-19 vaccination to access select non-essential businesses and for certain public indoor settings that are deemed to be high-risk for COVID-19 transmission. The businesses and organizations that require proof of vaccination from patrons include:

  • Indoor areas of meeting and event spaces
  • Indoor and outdoor areas of food and drink establishments with dance facilities, including nightclubs and restoclubs and other similar establishments
  • Indoor areas of restaurants, bars, and other food and drink establishments without dance facilities
  • Indoor areas of facilities used for sport and recreational fitness activities, including waterparks, and personal fitness training
  • Indoor areas of casinos, bingo halls, and other gaming establishments
  • Indoor areas of concert venues, theatres, and cinemas
  • Indoor areas of bathhouses, sex clubs, and strip clubs
  • Indoor areas of horse racing tracks, car racing tracks and other similar venues
  • Indoor areas where film and TV production take place with studio audiences

For more information, visit our Proof of Vaccine webpage. If you have a complaint or concern about a business not requiring proof of vaccine, or inappropriately collecting your personal health information, please review the options for reporting complaints and concerns relating to COVID-19 public health measures.

Complaints Relating to Social Gatherings

Report concerns related to social gatherings to local or provincial police using the non-emergency number. Do not call 911!  

  • Peterborough Police Service non-emergency line: 705-876-1122
  • Ontario Provincial Police non-emergency line: 1-888-310-1122

Currently, under provincial legislation, private indoor gatherings are restricted to 25 people and private outdoor gatherings are restricted to 100 people

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Complaints Relating to Masks (Face Coverings)

Masks and face coverings continue to be mandatory for indoor settings, subject to certain exemptions listed in the applicable regulation (see: O. Reg. 364/20: Rules for Areas at Step 3 and the Roadmap Exit Step). Persons responsible for a business or establishment are expected to ask patrons to put on a mask prior to entry, but are not permitted to ask for proof of exemption. Please note that the applicable public health legislation does not prohibit a private business from implementing a mask policy that is more rigorous than the provincial requirements.

Complaints regarding individuals not wearing a mask or face covering in an indoor setting will be reviewed by Peterborough Public Health, and responded to based on frequency and severity. If you have complaints or concerns related to mask use, you are encouraged to speak to the person responsible for the business or establishment. You may also review the options for reporting complaints and concerns relating to COVID-19 public health measures.

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Employee Occupational Health & Safety Concerns

If you have COVID-19 concerns or questions about your workplace please call:

  • Ministry of Labour, Training and Skills Development’s Health and Safety Contact Centre at 1-877-202-0008.

Additional resources have been developed for various sectors by the Ministry of Labour, Training and Skills Development, which can be found here.

To report complaints or concerns about lack of compliance with COVID-19 Safety Plans or public health measures, contact the Ministry of Labour at the phone number provided above.

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Resources for Businesses and Workplaces

Businesses and workplaces that have questions about the Reopening Ontario (A Flexible Response to COVID-19) Act and the associated regulations can call Ontario’s Stop the Spread Business Information Line at 1-888-444-3659.

Businesses should also refer to the provincial Roadmap to Reopen Ontario. Please also review our webpage dedicated to workplaces.

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Zero Tolerance

Respect is a core value of Peterborough Public Health. This drives our commitment to professionalism and effective communication.

We are pleased to take your calls and emails but Peterborough Public Health has zero tolerance for anyone who uses profane, abusive or disrespectful language. Any such calls and emails will not be responded to, and where these messages include threats, police will be contacted.

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Complaints & Concerns Relating to COVID-19 Public Health Measures

Peterborough Public Health educates and consults with businesses, workplaces and establishments regarding the implementation of preventative, public health measures. Enforcement action, including charges, will be administered when necessary. Complaints received by our office regarding a lack of public health measures are prioritized and responded to, as appropriate. On-site inspections of establishments will be conducted, as necessary, by our public health inspectors.

If you have a complaint or concern about an establishment that is not following the appropriate public health measures for the prevention of COVID-19, you may consider one of the following options:

    • Report your concerns to the manager or owner of the establishment; often, persons responsible for the operation are unaware of the concern, and appreciate the information and opportunity to correct the issue;
    • Complete our online complaint form;
    • Call Peterborough Public Health at 705-743-1000

Thank you in advance for sharing your concerns regarding the potential spread of COVID-19. For all complaints, we do ask for the complainant’s contact information in the event that additional information is required by the investigator. Please note that due to the high volume of complaints received, you will only be contacted by a member of our enforcement team if additional information is required. Our enforcement team strives to protect the identity of all complainants so that you can remain anonymous.

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