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Novel Coronavirus (COVID-19) –
Reporting Complaints

Last updated: 3:51 PM May 7,  2020


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Complaints Relating to Travellers and the Quarantine Act
Complaints Relating to Non Travellers who should be Self Isolating
Complaints Relating to Gatherings of More Than Five People
Complaints Relating to Shared, Public, and Private Outdoor Recreational Amenities
Employee Concerns
Reporting Complaints on Non-Essential Services
Business Questions
Public Complaints/Concerns
Landlord & Tenant Issues


Complaints Relating to Travellers and the Quarantine Act

On March 25, 2020 the Government of Canada invoked the Quarantine Act, and new mandatory requirements to its emergency order took effect on April 15, 2020.  This requires all travelers returning to Canada – with the exception of what the federal government is calling “essential workers” – enter a mandatory 14-day period of isolation, regardless of whether any symptoms of COVID-19 are present. The Government of Canada is working with federal and provincial enforcement partners to promote and verify compliance of the emergency order with active communication and spot checks. For concerns relating to returning travellers who are not self-isolating and who arrived on or after March 25, please contact the Public Agency of Canada.  Do not call 911!  

Mandatory Quarantine Information for Travellers Without Symptoms

Mandatory Isolation Information for Travellers With Symptoms

Complaints Relating to Non Travellers who should be Self Isolating

On April 20, 2020 the Medical Officer of Health for Peterborough Public Health issued a Class Order to all persons residing or present in the City and County of Peterborough. Subject to conditions identified in the Order, the following individuals are required to self-isolate:

  • Anyone identified as a person diagnosed with COVID-19;
  • Individuals who have the signs and symptoms of COVID-19, have been tested for COVID-19 and are awaiting the results of their test;
  • Those with have symptoms of COVID-19; or
  • Individuals who are a close contact of a person identified in the points above.

A close contact is a person who is caring for or living in the same household with someone who has COVID-19 or is otherwise identified as a close contact by Peterborough Public Health.

If you have observed an individual who you believe is not following self-isolation requirements, please complete this form and they will be contacted by Peterborough Public Health.

Complaints Relating to Self-Isolation or Quarantine

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Complaints Relating to Gatherings of More Than Five People

On March 28, 2020 the Ontario government issued a new emergency order under the Emergency Management and Civil Protection Act to prohibit organized public events and social gatherings of more than five people, effective immediately. To report concerns related to this order, please contact your local police service using the non-emergency number.  Do not call 911!  

  • Peterborough Police Service non-emergency line: 705-876-1122
  • Ontario Provincial Police non-emergency line: 1-888-310-1122

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Complaints Relating to Shared, Public, and Private Outdoor Recreational Amenities

On March 31, 2020 the Ontario government issued a new emergency order under the Emergency Management and Civil Protection Act to close shared, public, and private outdoor recreational amenities. To report concerns related to this order, please contact your local police service using the non-emergency number.  Do not call 911!  

  • Peterborough Police Service non-emergency line: 705-876-1122
  • Ontario Provincial Police non-emergency line: 1-888-310-1122

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Employee Concerns

If you have COVID-19 concerns or questions about your workplace or construction site, please call the Ministry of Labour’s Health and Safety Contact Centre at 1-877-202-0008.

The Ministry of Health has also published a document providing guidance for essential workplaces, which may be useful to review. Additional resources have been developed for various sectors by the Ministry of Labour, Training, and Skills Development, which can be found here.

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Reporting Complaints on Non-Essential Services

To slow the spread of COVID-19, the Ontario government has ordered the immediate, but temporary closure of all non-essential workplaces. A full list of essential workplaces which are allowed to stay open is available here. To report complaints related to non-essential services, contact your local police service using the non-emergency number. Do not call 911!

  • Peterborough Police Service non-emergency line: 705-876-1122
  • Ontario Provincial Police non-emergency line: 1-888-310-1122

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Business Questions

Companies and workplaces that have questions about this closure order can call Ontario’s Stop the Spread Business Information Line at 1-888-444-3659.

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Public Complaints/Concerns

If you have concerns that a business or service is still open when it should not be, do one of the following:

  1. Call Peterborough Public Health at 705-743-1000 or e-mail covid19@peterboroughpublichealth.ca if your complaint involves any of the following businesses/services:
    • Child Care Facilities
    • Recreational Camps
    • Shelter Services
    • Personal Services Settings (including mobile and home-based settings)
    • Tanning Salons
    • Facilities providing indoor recreational programs including indoor public pools and whirlpools
    • Food Premises, including restaurants and bars
    • Grocery Stores
    • Farmers’ Markets
    • Places of worship
    • Theatres and Cinemas (including drive-ins)
    • Trailer Parks
    • Schools (Public and Private)
  1. For any other type of business, report your concerns to your local police service using the non-emergency number.  Do not call 911!  
    • Peterborough Police Service non-emergency line: 705-876-1122
    • Ontario Provincial Police non-emergency line: 1-888-310-1122

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