covid 19 virus

COVID-19 – Landlords & Tenants

Last updated: January 12, 2022

  • Visit COVID-19: Case and Contact Guidance for updated information on what to do if a tenant or employee tested positive or is a high risk contact.
  • You’ve been exposed to someone who has tested positive for COVID-19 on PCR, rapid molecular, or rapid antigen test. Now what? (Flow chart)
  • You’ve been exposed to someone who has tested positive for COVID-19 on PCR, rapid molecular, or rapid antigen test and you work in a highest risk setting. Now what? (Flow chart)
  • You have symptoms and are concerned you may have COVID-19. Now what? (Flow chart)

What to do if you’ve been exposed to COVID-19

If you think you may have COVID-19 or were exposed to the virus, follow these steps to take care of yourself and protect others.

If you have landlord or tenant questions, contact the Landlord Tenant Board at 1-888-332-3234.

COVID-19 Public Health Measures and Advice:  The Rules

Find out about the latest public health measures, advice and restrictions.

Renting: Changes During COVID-19 (coronavirus)

Learn about the temporary changes to residential rental processes, and where landlords and tenants can get more help.

Click to learn more about…

How to Protect Yourself
Everyday Actions
Can I continue to do laundry?
What if I have other questions or concerns?




How to Protect Yourself

Coronaviruses are spread mainly from person to person through close contact, for example, in households and in shared common spaces, including mailrooms, laundry rooms, hallways and elevators.


Everyday Actions

There are many things that you can do to prevent and limit the spread of COVID-19, particularly by facilitating proper hand hygiene and respiratory etiquette. Take these everyday steps to reduce exposure to the virus and protect your health:

  • Provincial laws require masks to be worn in all common areas of apartment buildings, condominiums, and other multi-unit dwellings. Limited exceptions may apply.
  • wash your hands often with soap and water or alcohol-based hand sanitizer
  • sneeze and cough into your sleeve
  • avoid touching your eyes, nose or mouth
  • avoid contact with people who are sick
  • stay home if you are sick
  • Continue normal dishwashing practices. Do not share dishes, drinking glasses, cups or utensils.
  • You can make use of the yard and outdoor space immediately surrounding the residential setting if you can maintain physical distancing.
  • When possible, only leave your apartment for urgent appointments or supplies.

Poster:  What you need to know to help you and your family stay healthy

For more information about how to protect yourself and other residents visit the main COVID-19 webpage.

To prevent the spread of COVID-19 and protect our community, Peterborough Public Health encourages everyone to practice physical distancing. Physical distancing means avoiding close contact (being within 2 metres or 6 feet) with people outside of your immediate family. Physical distancing does not mean emotional distancing.  Check in with family members, friends and neighbours by phone, video chats, or other technology.

  • Avoid groups of people or crowds.
  • Take precautions to maintain distance in shared spaces; for example:
    • o Avoid crowded elevators (wait for an empty one if you can).
    • Avoid using the mail room or laundry room at the same time as other residents (keep to a small number at a time to maintain distance).
    • Avoid visits to long-term care homes, retirement homes, supportive housing, hospices, and other congregate care settings unless absolutely essential.


Can I continue to do laundry?

Laundry precautions to take can include:

  • Continue to wash your laundry as usual, ensuring to dry well.
  • Clothing and linens belonging to any ill person can be washed with other laundry.
  • Remember to practice physical distancing in laundry rooms by keeping 2 metres apart.
  • Consider doing laundry when others aren’t using the laundry room. 



Current evidence shows that the COVID-19 virus spreads from person-to-person through direct contact, or over short distances by droplets that fall quickly to the ground and do not stay suspended in the air. This includes when an infected person coughs or sneezes, and through prolonged personal contact, such as touching or shaking hands. Temporary contamination of surfaces can occur from these droplets or from contaminated hands. At this time, there is no evidence that transmission of COVID-19 through ventilation systems takes place.

Take these precautions to reduce exposure to the virus and protect your residents:

  • Increase environmental cleaning and disinfection especially in high use/common areas and for high touch surfaces (e.g. doorknobs, light switches, buzzer systems/kiosks, elevator buttons, and hand rails). Clean and disinfect frequently touched surfaces at least twice per day and when visibly dirty.
  • Ensure an adequate supply of water, soap, paper towels for cleaning and disinfectant for sanitizing in spaces such as laundry rooms
  • For public and staff washrooms increase environmental disinfection routines, concentrating on high contact areas such as toilet handles, faucets, doors, etc.
  • Be careful when touching waste. All waste can go into regular garbage bins. When emptying, be careful not to touch any used tissues with your hands.
  • Post signage limiting the number of residents allowed in common areas, including laundry rooms and elevators, to ensure that individuals are able to maintain a two-metre distance and limiting gatherings of 5 or more
  • Organize the building to accept deliveries of essential goods, like medications, for residents to avoid non-essential trips outside.
  • When showing units or suites for sale or lease, practice physical distancing – keep a safe distance of two metres from the resident and wash hands with soap and water, and or use an alcohol-based hand sanitizer, before and after the visit.
  • Remove items from shared spaces that may be hard to clean or disinfect.

To encourage these precautions, we encourage landlords and property managers to post physical (social) distancing signage, as well as other signage found on PPH’s website.


What if I have other questions or concerns?

If you have landlord or tenant questions, contact the Landlord Tenant Board at 1-888-332-3234.

If you have questions about any of the following, please visit Peterborough Public Health’s Reporting Complaints website:

  • Complaints Relating to Gatherings
  • Complaints Relating to Self-Isolation or Quarantine
  • Employee Concerns
  • Reporting Complaints on Non-Essential Services
  • Public Complaints/Concerns